blog

Articles written, designed and dedicated to cherwell, development, Service design UX and UI

All are original works, references provided where appropriate.

November 17, 2020

Co-Creation in ITSM and UX Design

If you are wondering why on earth I would turn the Cherwell® logo into Lego®...
This article looks at co-creation in ITSM and a large part of the roots of co-creation - the design industry. I provide an excellent example of how the design industry has used it, how this relates to ITSM, and how it has been going on for longer than its adoption into ITIL 4.

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September 9, 2020

The Construction Industry, Workflow, and Cherwell.

I love workflow. I once built a workflow system for a company in the construction industry using only Cherwell, and starting with only a blank canvas.

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September 4, 2020

ITSM development and a lesson from UX Design Thinking

UX Thinking (or UX Design Thinking, or UXT) and in particular the Prototying stage, is prevalent in Web/App design.

Where is it in ITSM service design and delivery?

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September 1, 2020

Why I bought Cherwell software for a construction company, and never used it for ITSM.

Rewind back to 2012. I joined a small company of some 100 employees as IT Director.The first observation was workflow. There was repetition, duplication of information, silos.

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August 22, 2020

The Construction Industry, ITSM and Agile.

In efforts to achieve flexible and iterative continual improvement it seems the world is shifting from Waterfall to Agile methodologies for managing projects.

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August 8, 2020

Why and how I rebuilt the whole of the Cherwell Service Management UI

Following some costly misunderstandings in customer-supplier requirements, there was a realisation that there was something missing in our delivery process.

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July 25, 2020

Why (but not how) how I rebranded the Cherwell UI

Following some costly misunderstandings in customer-supplier requirements, there was a realisation that there was something missing in our delivery process.

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July 15, 2020

My biggest takeaway from sitting the ITIL4 Foundation

I finally got around to sitting the ITIL 4 foundation...

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July 10, 2020

Why and how I redesigned Cherwell using the Laws of UI/UX Design

The latest Cherwell V10 design overhaul is a vast improvement on the previous UI.
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I imagine that it was built with everyone in mind i.e...